portland | Escalation Engineer in Eugene, OR

Escalation Engineer

  • GVE Online Education
  • 28201 Ken Neilsen Rd
  • Eugene, OR 97402
  • Full-Time



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Job Summary

Educational technology company is filling a position for a Remote Escalation Engineer.

Core Responsibilities of this position include:

  • Working closely with the Client Experience and Solutions Engineering teams to understand client needs
  • Utilizing your platform knowledge to investigate, troubleshoot, debug, and solve clients most challenging and critical technical needs and issues
  • Identifying and promoting situations where we can develop tools to enable other teams and departments to better support clients
  • Qualifications Include:

  • Experienced supporting clients most challenging technical needs and issues
  • In depth knowledge and hands on experience with SQL Server, TSQL, SSO/SAML 2.0, OpenID Connect, OAuth, APIs, Elasticsearch, webhooks, CSV, JSON, and XML
  • You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
  • Excellent written and verbal skills
  • Highly personable and empathetic with excellent relationship management and customer service skills
  • Solution driven with ability to understand the big picture


  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.