Mercedes-Benz USA, headquartered in Atlanta, GA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values: 'PRIDE = Passion, Respect, Integrity, Discipline, and Execution'. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Conduct Retail Training courses for dealer client contact and MBUSA internal personnel in support of MBUSA Education & development objectives, regional and individual market needs, and MBUSA corporate mission and vision objectives.
Conduct assigned retail training courses, developing and/or revising training guides and lesson plans to tailor materials to varied audiences, maintaining the highest standards for quality, innovation and client focus. Assist curriculum developers with
development of course curriculum and training materials. Ensure measurable, effective application and use of training and development at retail as evidenced by improved behaviors, knowledge and skills. Collaborate with the Market Teams, and
Education Supervisor and Team Leader, to assure Education & Development initiatives effectively reach target clients, providing reporting feedback and follow-up as required. Assist in conducting needs analysis to identify performance/competency gaps in meeting corporate objectives. Cross-train in MBUSA Technical courses to increase understanding of MB technology systems, diagnostic and repair procedures.
Must be able to work flexible hours/ work schedule
Work weekends when required
Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:
Adult Learning Computer/Information Science, Education, International Relations/Business
Teaching, Facilitation skills using Blended Learning Theory
Must have 5 years (total) of experience in the following:
Automotive-Retail Proficient Knowledge of retail processes and procedures, with emphasis in new and pre-owned sales, accessories, service and parts. Automotive - Technical General Knowledge of automotive technical information systems and repair/diagnostic procedures. Business - General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization. Business Management Proficient Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods. Communications Planning General Knowledge of marketing research sources and data analysis techniques, marketing plan development process, strategic and creative integration techniques, marketing team organization and operational processes. Education Comprehensive Knowledge of principles and methods for curriculum and training design, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects.
Must have 5 years (total) of experience in the following:
Sees the \"big picture\" and thus understands relevant interrelationships. Participates actively in the development of a realistic strategy which ensures the long-term sustainability of the organization. Acts responsibly towards community, environment
and key stakeholders. Anticipates and addresses needs of customers and business partners. Focuses on customer benefit. Understands the global industry and competitive landscape and recognizes the implications for the organization. Builds and maintains strong relationships with key contacts outside the organization Encourages innovation, creativity and \"out-of-the-box\" thinking. Perceives and capitalizes on trends relevant to own area of business. Uses effective strategies and methods to achieve the
necessary change. Engages other relevant partners and wins their commitment. Cuts through ambiguity and paradoxes to speed up implementation. Sets high standards and achievable goals for oneself. Contributes to a bond of excitement, pride and inspiration,
Demonstrates a high level of performance and inspires others to similar achievement through own dedication. Gives constructive feedback. Recognizes the abilities of colleagues and supports them. Cooperates closely and shares best practices across regions,
divisions and functions. Demonstrates and supports an environment of \"lessons learned\" and continuous performance improvement. Places company interests above departmental interests. Contributes to an atmosphere of team spirit and common responsibility for results. Actively promotes an inclusive environment and capitalizes on diversity. Sets priorities and is willing to make tough decisions. Aligns decisions and business processes with the company's. Integrity Code and other compliance standards. Uses resources responsibly and acknowledges accountability. Executes plans with drive, commitment and discipline.
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Associated topics: cajera, customer service associate, retail cashier, retail sales, sales, sell, service representative, shop, store associate, venta
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.